You will lose customers, this is not a good fit. customer service process needs to be revamped, reevaluated all of this. When it was Sun Bank, it was not this bad to contact them, whomever, the new players, CEO etc. Trying to get information regarding your account is horrendous. This is the worst customer service process ever! Customer service is now outsourced to another country, OMG, are they trying to find cheap labor. I'm writing this while still on hold, it's now 10:47am. I was also given the loan servicer number and when they answer it's the same thing " this is the care department" customer service. Well, I was switched around (4) different times, each time each person said they were switching me to the loan servicer department. you can use their competitors! Sure, I "can", but their competitors care as much about us as Truist does - these mega-coroporations are allowed to acquire eachother and grow bigger and bigger to the point where they don't have to worry about customer satisfaction (hence the 1.1 rating out of 5).Īpril 11,2022 Worst Customer Service EVER!!!!!Īpril 11,2022 I began calling Truist I needed to speak with a loan representative because my car my paid off Two ago, I wanted to know when would I receive my car title. dial a phone number they provide, which takes you through an automated system that - wait for it - HAS NOTHING TO DO WITH RESETTING YOUR PASSWORD! It was an infinite loop of upsells for their (terrible) services! WHAT A JOKE! I promive you Truist does not care about you, me, or another other pleb forced to use their services. EXCEPT - the automated system DOES NOT PROVIDE YOU THE CODE! Fortunately, they also provide another option. MY EXPERIENCE: I'm forced to log into Truist to view my information on my mortgages - BUT - you can't login without resetting your password! Easy, right? ❌WRONG! Resetting your password requires entering a code that they provide via phone. Truist is what you get when they stop enforcing Anti-Trust laws in America.
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