![]() ![]() Subtle unspoken behavior that may seem innocent enough but is nonetheless disrespectful Constant refusal to value, recognize, acknowledge, praise contributions of others.Aloof, disinterested, ignoring behavior.Non-participative in improvement effortsīehavior that makes patients or staff feel unimportant and uninformed.Resist safe practices (e.g., time outs).Uncooperative behaviors that are not malevolent ![]() Willful workarounds without reporting system issues.Intentionally communicating incomplete information.Undermine another’s position, status, value setting someone up for failure.Go out of the way to make others look bad while acting innocent.Deliberate delay in responding to calls.Refusal to do tasks stubborn about doing things their own way.Negativistic attitudes and passive resistance to demands for adequate performance make cooperative, compliant, or pleasant comments but behave otherwise Unjust verbal statements by someone in authority that result in distressful consequences in the recipient and others.Invading another person’s personal space intentionally.Implicit or explicit behaviors or threats used by one individual to control another abuse of power through threats, coercion, and force of personality Insults or insensitive jokes or remarks.Constant distorted or misrepresented nitpicking/faultfinding.Spiteful behavior, backstabbing behavior.Patterns of debasing behavior that exploit the weakness of another Threat/infliction of physical force or conduct.Scope of Disrespectful Behavior 1,4,6,8,10 Behavior CategoryĮgregious conduct clearly evident in the behavior and/or speech 1 See Table 1 for examples of disrespectful behavior. Any behavior that influences the willingness of staff or patients to speak up or interact with an individual because he or she expects the encounter will be unpleasant or uncomfortable, fits the definition of disrespectful behavior. These behaviors range from overt acts of abuse and bad behavior to insidious actions so embedded in our culture that they seem normal-gossip, for example. In 2013, ISMP conducted a survey on bullying, incivility, intimidation, and other forms of disrespectful behavior that have run rampant in healthcare while many remain silent or make excuses to minimize the profound devastation that disrespectful behavior leaves in its wake. ![]()
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